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Polaris
Information Systems owns and publishes
the Polaris business management system
for re-manufacturers, re-builders and
parts distributors. The company
provides computer hardware, software,
training and on-going support services
to customers located throughout North
America. Polaris Systems is organized
into four primary groups.
SOFTWARE ENGINEERING & DEVELOPMENT
The
engineering team continually enhances
the application software to maintain
its market leading position. Ideas for
enhancements are solicited from the
management team and customer base.
Projects are prioritized with input
from the Client Advisory Board, which
is made up of customers elected by
client base at the annual user
conference. Polaris
Information
Systems
has historically issued 2 new releases
of Polaris per year. New releases of
the software are distributed to all
customers subscribing to the annual
maintenance program. Software releases
are accompanied by release control
notes and documentation on diskette in
Microsoft Word format.
SUPPORT SERVICES & TECHNICAL SERVICES
The
company maintains a full time
technical services staff to operate
Support Services, a response center
for assisting customers experiencing
system problems. Support Services
provides single call, front line
support for all hardware and software
questions or problems that
periodically arise. An on-line support
management system tracks open calls to
ensure appropriate follow through. The
help desk has sophisticated
communications equipment integrated
into the support tracking system,
allowing technical services
representatives to even dial into a
customer’s system to help diagnose a
problem. Toll free telephone and fax
numbers are provided to customers
subscribing to the annual maintenance
program.
ACCOUNT MANAGEMENT
Polaris
Information
Systems
understands that the best software in
the world is of little value until it
is integrated into your company’s
operating procedures. Accomplishing
this requires more than classroom
training, so Polaris
Information
Systems
offers an Account Management program
with full-time project managers to
help you during implementation,
re-implementation, or reconfiguration
of the software as your business
changes. The account managers provide
“roll up the sleeves” one-on-one
consulting services at your place of
business. Working at your site, our
consultants can help you map the
capabilities of the software with your
business procedures and requirements
for more effective utilization of the
system. Account Management services
are not just for new implementations,
every customer can purchase account
management services for any project
related to the use of the Polaris
software.
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