Polaris Systems | Services

Polaris Systems owns and develops the Polaris™ business management system for re-manufacturers, re-builders and parts distributors. The company provides computer hardware, software, training and on-going support services to customers located throughout North America. Polaris Systems is organized into four primary groups.

Software Engineering & Development

Our engineering team continually enhances the application software to maintain its market leading position. Ideas for enhancements are solicited from the management team and customer base. Projects are prioritized with input from the Client Advisory Board, which is made up of customers elected by client base at the annual user conference. Polaris Systems has historically issued 2 new releases of Polaris per year. New releases of the software are distributed to all customers subscribing to the annual maintenance program. Software releases are accompanied by release control notes and documentation on diskette in Microsoft Word format.

Help Desk and Technical Services

Polaris Systems is committed to superior customer service and maintains a full time technical support staff to operate our Support Services Center, a response center for assisting customers experiencing system problems. The Support Services Center provides single call, front line support for all hardware and software questions or problems that periodically arise. An on-line support management system tracks open calls to ensure appropriate follow through. The Support Services Center is equipped with sophisticated communications equipment that is integrated into the support tracking system, allowing technical services representatives to remotely access a customer’s system to help diagnose a problem. Toll free telephone and fax numbers are provided to customers subscribing to the annual maintenance program.

Account Management and Consulting Services

Polaris Systems understands that the best software in the world is of little value until it is integrated into your company’s operating procedures. Accomplishing this requires more than classroom training, so Polaris Systems offers an Account Management program with full-time project managers to help you during implementation, re-implementation, or reconfiguration of the software as your business changes. The account managers provide “roll up the sleeves” one-on-one consulting services at your place of business. Working at your site, our consultants can help you map the capabilities of the software with your business procedures and requirements for more effective utilization of the system. Account Management services are not just for new implementations, every customer can purchase account management services for any project related to the use of the Polaris software.

Sales and Marketing

The sales and marketing staff are responsible for matching your needs and goals to the capabilities of the Polaris software, and ensuring that customer and management expectations are clearly defined and met. Polaris Systems publishes a standard price list that is applied consistently.